Cancellation & Payment Policy

Rebecca Lee Therapy

Last updated: July 2026

Please read this policy carefully before booking a session. By making a booking, you are agreeing to the terms set out below. I have kept things as straightforward as possible, and I am always happy to discuss anything you are unsure about before you commit to booking.

1. Payment

Payment is required in full at the time of booking. Your appointment is not confirmed until payment has been received. This payment secures your session slot and is subject to the cancellation terms set out in clause 4 below.

2. Cancellations by you

If you need to cancel or reschedule, please let me know as soon as possible by emailing rebeccaleetherapy@gmail.com.

More than 48 hours' notice: a full refund will be issued, or your payment may be transferred to a rescheduled session at your preference.

Between 24 and 48 hours' notice: a 50% refund will be issued. The remaining 50% will be retained to reflect the late notice given.

Less than 24 hours' notice, or non-attendance without prior notice: no refund will be issued and the full session fee will be retained. I understand that genuine emergencies arise and will consider exceptional circumstances individually.

3. Repeated cancellations or missed appointments

Regular attendance is an important part of the therapeutic process. I recognise that life is sometimes unpredictable, and an occasional cancellation is entirely understandable.

However, I reserve the right to close a client's case if there is a pattern of repeated last-minute cancellations, missed appointments, or non-payment. If this situation arises, I will always aim to speak with you first, and where appropriate will endeavour to provide a referral to another practitioner.

4. Cancellations by me

In the unlikely event that I need to cancel a session, I will give you as much notice as possible. You will receive a full refund of any payment made, or the option to reschedule at a time that suits you.

I will also let you know in advance if I am taking planned leave, so that you can plan accordingly.

5. Lateness

If you arrive late to a session, I will do my best to accommodate you within the remaining time. However, sessions will end at the scheduled time out of respect for other clients, and the full session fee will apply.

If you are running late, please let me know as soon as you are able.

Please note that if you have not arrived within 20 minutes of your scheduled start time, the session will not be able to go ahead. Less than 30 minutes would not leave sufficient time for a meaningful session, and the full session fee will still apply in these circumstances.

6. How to cancel

To cancel or reschedule an appointment, please contact me by email at rebeccaleetherapy@gmail.com. Please note that cancellations made via the booking system may not be seen immediately, so if you are cancelling close to your appointment time, email is the most reliable method.

7. Questions

If you have any questions about this policy, please don't hesitate to get in touch before booking. I am always happy to talk things through.

Email: rebeccaleetherapy@gmail.com

Rebecca Lee Therapy · Altrincham, Cheshire · rebeccaleetherapy@gmail.com